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Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of HandyDoers, a marketplace platform that facilitates the connection between customers ("Customers") and independent service providers ("Providers") for various services, including but not limited to household tasks, beauty services, consultancy and personal services. By accessing or using the HandyDoers platform or services, you acknowledge and agree to be legally bound by these Terms. If you do not agree to these Terms, you may not access or use the platform.

Definitions

  • Applicable laws: Means the laws of the Republic of Zambia.
  • Platform: Refers to the HandyDoers mobile applications, websites, and associated services.
  • User: Any individual or entity using the platform, including Customers and Providers.
  • Services: The services rendered by Providers through the platform.
  • Client Agent: An individual authorized by the Customer to act on their behalf for the purpose of booking and managing services.
  • Provider Assistants: Subcontractors or assistants engaged by Providers to aid in the performance of tasks, subject to the conditions set forth herein.

Eligibility

The Platform is intended for use by individuals who are at least 18 years of age, or who possess the legal capacity to form binding contracts under applicable law. By using the Platform, you represent and warrant that you meet these eligibility requirements.

Account Creation and Security

Users shall provide accurate, current, and complete information during registration. You are solely responsible for maintaining the confidentiality of your account credentials. HandyDoers will not be liable for any unauthorized use of your account. HandyDoers reserves the right, at its sole discretion, to suspend or terminate your account in the event of any breach of these Terms, engagement in illegal or fraudulent activity, or non-compliance with applicable legal or regulatory obligations.

User Conduct

  • Refrain from engaging in fraudulent, misleading, or unlawful behavior.
  • Ensure that all representations regarding identity, qualifications, and capabilities are accurate.
  • Abide by all applicable local, state, national, and international laws when using the Platform.
  • Be liable for all injuries, loss or damages arising from the use of the Platform.

HandyDoers retains the right to monitor and review all activities on the Platform and may take appropriate legal action against any User in breach of these Terms.

Subcontractors and Assistants

Providers may engage subcontractors or assistants ("Provider Assistants") for the performance of services, provided that the Customer has given prior written consent. Provider Assistants must be registered on the Platform, and the Provider assumes full responsibility for their actions, compliance with all relevant laws, and adherence to the Terms. Providers shall remain fully liable for any misconduct, damage, or legal breaches caused by their assistants.

Booking, Payments, and Fees

Booking Services

Customers may browse and book services through the platform. Providers are responsible for providing accurate pricing and service descriptions.

Payment Terms

All payments shall be processed through the Platform. Users are strictly prohibited from making payments outside the Platform. Customers agree to pay the full amount specified at the time of booking. Any additional fees or costs for services outside the agreed-upon scope must be negotiated directly with the Provider.

Refund and Cancellation Policy

Customers may cancel services without penalty up to 24 hours prior to the scheduled service time. Cancellations within 24 hours of the scheduled service may incur a fee of 10% of the full chargeable amount. Refunds are subject to the cancellation policy specific to each Provider.

Service Fees

HandyDoers shall apply a service fee to transactions processed through the Platform.

Tax Compliance

Providers are solely responsible for complying with all applicable tax laws, including the accurate reporting of income and remittance of any sales tax or VAT. HandyDoers may, at its sole discretion, request evidence of tax compliance from Providers and may suspend accounts for failure to comply. HandyDoers may collect and remit taxes on behalf of Providers where legally required.

Provider Responsibilities

  • Deliver services as described and in a manner consistent with professional standards.
  • Maintain all required licenses, certifications, and insurance as stipulated by Applicable laws.
  • Ensure that all services are conducted safely and in compliance with local and national regulations.

Failure to comply with these responsibilities may result in suspension or permanent removal from the Platform.

Environmental or Sustainability

HandyDoers encourages environmentally sustainable practices among its users. We promote the use of eco-friendly materials, energy-efficient services, and responsible disposal of waste. Providers who demonstrate a commitment to sustainability may be highlighted within the platform as environmentally responsible service providers.

User Reviews and Public Content

Customers may leave reviews and ratings of Providers following the completion of services. Providers are prohibited from manipulating, incentivizing, or falsifying reviews. HandyDoers reserves the right to remove reviews or other content that violates these Terms, is fraudulent, abusive, or irrelevant.

Customer Support

HandyDoers offers dedicated customer support to address inquiries and resolve issues related to platform use, service bookings, and transactions. Our support team can be reached via [insert method: email, phone, etc.], and we aim to respond to all inquiries within 48 hours. Users should consult the Help Center for answers to common questions.

Fraud Prevention and Liability

HandyDoers employs robust fraud detection systems and reserves the right to suspend, investigate, or cancel any transaction deemed suspicious. Users must ensure that payment information is accurate and must not engage in any fraudulent activity. Any such violations will result in immediate suspension or termination.

HandyDoers provides a platform for connecting Customers and Providers but does not guarantee the quality, safety, or legality of the services provided by Providers.

HandyDoers, its Agents or Officers shall not be held liable for any damages, loss or harm arising from the provision of services by Providers, the use of all Platform, or any breach including any direct, indirect, or consequential losses.

HandyDoers' total liability in connection with the Platform shall not exceed the amount paid or payable by the Customer for the specific service in dispute.

Dispute Resolution

HandyDoers acts as a marketplace platform and is not responsible for disputes between Customers and Providers. In the event of a dispute, Users are encouraged to resolve issues amicably and independently. If no resolution is reached, HandyDoers may intervene at its discretion but does not guarantee a resolution.

Termination of Accounts

  • Voluntary Termination: Users may terminate their accounts at any time. Termination does not absolve Users from any obligations accrued prior to termination.
  • Involuntary Termination: HandyDoers reserves the right to suspend or terminate any User account for violation of these Terms or applicable laws.
  • Surviving Obligations: Provisions relating to confidentiality, liability, and payment obligations will survive termination of a User’s account.

Data Privacy and Security

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

Promotional Offers and Contests

HandyDoers may, from time to time, offer promotional codes, contests, or discounts. Such offers are subject to specific terms, which HandyDoers reserves the right to amend or withdraw at any time.

Intellectual Property

All content, including trademarks, logos, text, and graphics, on the HandyDoers Platform is protected by intellectual property laws and is the exclusive property of HandyDoers or its licensors. Unauthorized use of HandyDoers’ intellectual property is strictly prohibited.

Users grant HandyDoers a non-exclusive, worldwide, royalty-free license to use, display, and modify user-generated content submitted through the platform for operational and promotional purposes.

Amendments to Term

HandyDoers reserves the right to modify these Terms at any time. Notice of significant changes may be provided through the Platform or via email. Continued use of the Platform after such changes constitutes acceptance of the modified Terms.

Non-Discrimination

HandyDoers is committed to fostering an inclusive and diverse community. Discrimination based on race, gender, religion, sexual orientation, age, disability, or any other protected characteristic will not be tolerated. Any User found engaging in discriminatory practices will face disciplinary actions, up to and including account termination. We encourage Users to report any incidents of discrimination or bias for review.

Safety and Security Policy

HandyDoers prioritizes the safety and security of all Users. Both Customers and Providers are expected to follow best practices to ensure a safe working environment. Providers must adhere to all local safety regulations related to their services. HandyDoers takes fraudulent or unsafe behavior seriously, and any User suspected of endangering the safety of others will be investigated, with actions taken including but not limited to account suspension.

Community Guidelines

All Users of HandyDoers must adhere to our Community Guidelines, which promote respectful, safe, and lawful interactions. Prohibited conduct includes but is not limited to harassment, abuse, fraud, and any form of discrimination. Users found in violation of these guidelines may face temporary suspension or permanent termination of their accounts. HandyDoers reserves the right to review, monitor, and remove content that breaches these guidelines.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Republic of Zambia. Any disputes arising out of these Terms shall be resolved exclusively by Arbitration. The Arbitration chairperson, seat of arbitration, and all other formalities shall be determined by HandyDoers or its duly authorized agents, with each party bearing their own costs. HandyDoers retains the right to vary these terms on a case-by-case basis.

Contact Information

For questions related to these Terms, please contact us:

Email: support@handydoers.com

Phone:+260 775 449 562