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Privacy Policy

At HandyDoers, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, safeguard, and share your information when you use our platform and services. By accessing or using our platform, you agree to the collection and use of your information in accordance with this Privacy Policy and subsequent amendments.

1. Key Definitions:

  • “Personal Data” means any information relating to an identified or identifiable natural person, including but not limited to your name, contact details, payment information, and device identifiers.
  • “Platform” refers to the HandyDoers website, mobile applications, and any related services.
  • "Service Providers" or “Providers” refers to the independent individuals or companies who offer and perform services through the HandyDoers platform. These are the professionals or service vendors with whom users connect when booking or requesting a service.
  • “Cookies” and “Tracking Technologies” refer to small data files or similar technologies that are stored on your device to help us recognize your browser or device, improve your experience, and analyze usage patterns.

2. Information We Collect

We collect different types of information to provide, improve, and secure our services:

A. Information You Provide Directly

  • Personal Information: Your name, email address, phone number, postal address, and payment information when you create an account, book a service, or communicate with providers.
  • Identity Data: Verification details including photographs or identity documents, if provided, to help authenticate your account.
  • Service-Specific Data: Information provided when booking or requesting services, including service details and scheduling preferences.

B. Automatically Collected Information

  • Usage Data: Details about your interaction with our platform, such as pages visited, features used, and service bookings.
  • Device and Network Data: Information such as your IP address, browser type, operating system, and unique device identifiers.
  • Location Data: Approximate and, where permitted, precise location data to match you with nearby service providers and enhance user experience.

C. Cookies and Similar Technologies

We use cookies, pixel tags, and other tracking technologies to:

  • Personalize your experience and store preferences.
  • Analyze usage patterns and improve platform functionality.
  • Facilitate secure logins and maintain session information.
  • Serve personalized advertisements (subject to your opt-out choices).

3. How We Use Your Information

We process your information for a variety of purposes, including:

  • Providing and Improving Services: To operate our platform, process bookings, facilitate payments, and enhance your overall experience.
  • Communications: To send you account updates, service notifications, customer support messages, and marketing communications (with your consent where required).
  • Matching and Personalization: To connect you with suitable service providers based on your location and service needs.
  • Analytics and Research: To analyze usage trends, monitor performance, and improve our products and services.
  • Fraud Prevention and Security: To verify identity, prevent fraud, and protect our users and platform.
  • Legal and Regulatory Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights or those of others.

We rely on your consent, the necessity for contract performance, or our legitimate interests, among other legal bases. By using our applications or services, you therefore grant us consent to use and process your personal data as relevant.

4. Data Sharing and Disclosure

We share your information only in the following circumstances:

  • Providers and Third-Party Agents: With trusted partners (e.g., payment processors, identity verification services, analytics providers) who assist us in operating our platform. These third parties are legally obligated to safeguard your information.
  • Affiliates and Business Partners: When required to provide integrated services or promotional offers.
  • Legal Requirements: When required by law, regulation, or valid legal process (e.g., court orders, subpoenas) or to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, in which case this Privacy Policy may bind the new owner.
  • If you choose to share your data with a third party for additional services or promotions.
  • Any other use as may be necessary for the performance of our services.

5. Data Security

We take data security seriously and will endeavor to implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. You use our platform at your own risk.

6. Your Rights

Depending on your location, you have certain rights regarding your personal data. These may include the right to:

  • Access: Request details of the personal data we hold about you.
  • Update or Correct: Modify or update your information.
  • Delete: Request deletion of your personal data (subject to legal obligations).
  • Withdraw Consent: Revoke your consent to data processing where processing is based on your consent.
  • Object or Restrict Processing: Object to or restrict certain types of data processing.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience.
  • Personalize content and ads.
  • Analyze site usage and performance.
  • Facilitate secure logins and session management.

Types of Cookies:

  • Persistent Cookies: Remain on your device for a set period to remember your preferences.
  • Session Cookies: Expire when you close your browser.

You may adjust your browser settings to refuse cookies; however, please note that some features of the platform may not function properly without them.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide and improve our services.
  • Fulfill our contractual and legal obligations.
  • Resolve disputes and enforce our agreements.

Specific retention periods may vary by the type of data and legal requirements. Once your data is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your home jurisdiction. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be sent through a notice on our platforms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

By using the HandyDoers platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.